Always good service here. I eat here a few times a week. Really like how much bacon you put on breakfast sandwiches. But I only like my bacon very crisp. I have dentures and cannot eat limp bacon. Sometimes it's good and crisp, others rubbery and limp. When I asked that mine be made more crisp I was told they can't do that. I find this hard to believe. A few seconds in the microwave would do it. I'm going to ask another employee before I try to get the company's attention.
12 pm December the 21 the older lady At the window was very rude didnt want to add Mayo to my BLT dry sandwich and she made a big deal about me Not asking for it at the window i explained to her that i thought jt it came with Mayo .she must be having a bad day and dumping it out at the customers ....to top it off she gave me the sandwich and when i didnt say thank you because of her first reply ..she got rude and says please and thank you really unprofessional ...the Man that works the window is very kind and polite ...
I don't live in this area, but when I visit, I usually come to this Tim Hortons. Usually, customer service is great, but I visited on a Sunday morning and the staff seemed cranky and unfriendly. I walked in the door and the first young man who saw me just turned his back like I wasn't standing there... he was the only one standing behind the counter and I was the only one in front of it. Another woman saw me and asked if she could help me. I asked for another honey packet because the one they gave us at the drive through was open. She handed it to me and walked away. I didn't get an apology, she didn't ask if I needed something else, or anything. Very cold.
Coffee is acceptable; more concerned with cleanliness. Pointed out flies gathering on the wall; I was corrected, as they are "fruit" flies, and told they are addressing the issue. No reason for me to return to this dirty chain...
Had no problem with us doing a small birthday party there, staff was super nice.
Tim Hortons is a US Cafe based in Lansing, Michigan. Tim Hortons is located at 728 S Waverly Rd, Lansing, MI 48917, USA.
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