United Electrical Contractors is the only place I call when I have any electrical issues. They show up when they say they will and take care of the issue. They are professional and explain things to me on my level so I understand what the work entails. Not only do I use them but grandmother does as well and I feel very comfortable that they are doing what needs to be done for a reasonable price.
A. The service manager, Kevin, did not listen to my direction and failed to adequately communicate job tasks and directions to Jason, the electrician. Consequently they made many mistakes, did several things differently than I had requested, failed to complete the work on time, and failed to take responsibility for making things right that they failed to do as directed.
My experience with this organization was one of the worst I’ve ever had with a “professional, licensed” contractor. And I am a small business owner myself, so I’ve had my share of difficult customers. I know they exist. But, I’m not one of them. (Although this is the first thing United Electrical Contractors will want to tell you.)
After another electrician in the Ingham County area failed to keep his appointment, I contacted United Electrical. Kevin was polite on the phone, gave me a firm price for the services, and the electrician showed up the morning of the appointment. Seemed to be pretty straightforward process. I recommend their services.
United installed a generator for us and did an excellent job. They worked hard and efficiently.
B. From the first time I made a complaint about the job not getting done on time, Kevin adopted the attitude that I was the kind of customer who lies, changes directions and stories, is never satisfied, takes personal frustration out on reputable companies, and manipulates situations just to get work done for free. And he made it a point to let me know this is what he thought of me, several times, and to use these accusations against me each time there was an issue between us. And there were many.
Also you should know that at least one reviewers on this site actually work for the company, and there are probably more.
On time, fast and efficient and easy to work with. They removed five overhead fixtures in various rooms and replaced them with my new fixtures. It took only 90 minutes. They also upgraded interior plugs, replaced the fixture over the kitchen sink and installed outside lights.
Believe me, I’m the most honest person and I know, as well as one of the biggest tippers. If something is done well, even when I’m paying the biggest bucks, I will often tip, or at least give a call to a manager to let someone know my about positive experience. This was experience was so insulting that I find it surprising this company is still in business.
Though the list of dissappointments is long and detailed, to keep this short, I’ve summarized the main problems:
Based on my above experience, I called them again a few weeks later to upgrade the electrical service, install overhead basement light fixtures and upgrade more interior plugs. Jason and Kevin were both very easy to work with, and I would definitely recommend United Electrical.
C. When I had finally had enough of the service manager constantly insisting that the electrician was telling the truth about issues and I was making things up to get more work for free, I called and asked the receptionist if I could speak to the owner, two times. I specifically told her I did not wish to talk to Kevin any longer. After each time, the owner refused to have a conversation with me or call me back, and Kevin called me back, instead. This was the culminating example of the culture of this company: That the satisfaction of customer is their last concern.
United Electrical Contractors is a US Electrician based in Lansing, Michigan. United Electrical Contractors is located at 1314 N Larch St, Lansing, MI 48906, USA.
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