I rented a car in advance online from National Rental Car. The staff that assisted me when I arrived to Lansing MI was wonderful. I realized the car I received in advance was too small for my needs. Ariel (sp) graciously changed my reservation and got me into a better fitting model. I had reserved satellite radio service and Ariel changed that for me too. Assured me it would take approximately 30 minutes for it to kick in. She was accurate. She made sure I had her phone number in case I had any problems. Thank you Ariel and National.
Hassle free rental experience. They upgraded me due to availability of cars at no extra cost. great customer service!
Everyone at the Capitol City airport location is great. I love renting from National everywhere I travel. Great people, great member program, great cars.
One person here was unhelpful to the point of offering to cancel my reservation, and seemed happy to do it. I had a friend rent the same day and problems with him. His coworker was great to work with, and the rental went great. When I found out that we forgot something in the car, I had the opportunity to work with two more employees, who were also great.
I'll rent here again, but I'll careful who I deal with. If you get a grumpy guy or bad attitude, just try to work with someone else.
This location is rarely busy but can be if you are on one of the few incoming flights. Staff are always helpful, courteous and quick. As an Emerald Club member, everything is always ready to go. If there is one small thing to improve it is cleaning and exterior washing of their cars - water spots outside are very noticeable and sometimes, you don't want to know what was left in some "hidden" compartments (especially minivans!) Overall, I like working with National and rent from them all over the country with little fuss or bother. The rest of the world is often a different matter.
National Car Rental is a US Car Rental based in Lansing, Michigan. National Car Rental is located at 4100 Capitol City Blvd, Lansing, MI 48906, USA.
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