The only reason I rated this clinic as a 4/5 is because of the difficulty in communication at times. There have been multiple occasions where I have called and asked for one of our two doctors to call me back for days and days, still never receiving that call back.. I've even addressed this matter with the office manager, (who was also wonderfully sweet), but nothing was resolved with that. It would be nice to be able to discuss small, quick matters like medication questions etc. with your trusted veterinarian without always having to bring them in for an appointment just to have a conversation.
I can't express how happy I was with their quick accommodation to my emergency. Thank you, from the bottom of my heart.
Overpriced, long waits...questionable and pushy about drugs,tests and advice. I was discharged for a strong disagreement with the staff. I'm sorry, but aren't they supposed to be concerned with your animal???!!!!extremely wrong, and they won't take me back after 4 years. Ridiculous.
I also enjoy going there to see Dr. Copeland. She has a blunt, honest, yet caring personality and is willing to go the extra mile just to ensure your pet is doing well. Our cat had surgery there earlier this year and experienced some delayed and rather severe bruising. Dr. Copeland not only performed the surgery, (which means she had to deal with me panicking, a lot..) but she also stuck with us all through the aftercare and follow up visits. When we brought her in for the bruising, Dr. Copeland ran every test possible without even charging us because she wanted to be absolutely positive nothing was wrong. Recently, our cat is experiencing more issues from a different matter and Dr. Copeland has been extremely patient, kind, helpful, and pulled some serious strings with other doctors to make sure we are doing everything we can to get things back on track.
I don't bring my cat here anymore not because they aren't ok at their jobs, it's mostly because they over charged and they weren't that friendly. Besides that I still fill my cats ongoing prescription here because it's just easier that way, and I kid you not. EVERY single time I call they tell me when I should come get it and when I get here they never have it filled. Literally every time. They always say they didn't get it all the way filled. I'm not sure what that really means considering if it was partially filled it shouldn't take 30 minutes to finish it. I called at 3:30 the day before and they said we will definitely have it filled by the am, I came it to get it at 2:30 the next day and sure enough... they didn't get it "all the way filled". I gave the two stars because although I give them 1 star on their prescription filling, they get another because they did take decent care of my cat.
Miller Animal Clinic has been seeing all three of our pets for a few years now. I can't say enough about how wonderful their staff is. I have called for the most odd-ball requests and they always seem eager to help in any way they can.
While we definitely hope that communication improves, we will still be taking our animals to see the wonderful people at Miller Animal Clinic as long as they'll have us. Trust me, I drive them nuts and they are still awesome every time!!
Dr. Sharples is amazing. Works hard to make my nervous dog comfortable. She is kind and attentive. Always willing to answer questions.
I contacted Miller Animal Clinic yesterday in a panic when my senior dog fell off my couch and appeared injured. The receptionist was able to keep me calm and give me clear instructions on how to lift and transport my dog into the vet office for treatment. I arrived a few minutes later and the staff immediately took my baby back to triage to evaluate her and begin treatment.
Miller Animal Clinic is a US Veterinary Care based in Lansing, Michigan. Miller Animal Clinic is located at 6515 W Saginaw Hwy, Lansing, MI 48917, USA.
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