I Loveee home goods and shop there often. I live in Grand Rapids but visited this location only twice. The first time I found a cute gallon glass dispenser that had a sticker on the top for $7 and was a little torn. Took it to the register and the woman showed me a sticker on the bottom which I honestly did not even notice. I know she felt I had switched the tag but honestly I didn't. She wouldn't honor the price so I paid for my other items and left.
The goods are odd but odds are good that you will find something you like.
I called in to see if they had a chair I saw a few weeks ago still in stock before I made the 50 minute drive out there. I gave her the best description I had and she said, "you want me to look and that's all the information you have?" The tone of her voice sounded as if she was annoyed I even called. She put me on hold and came back and said an associate said they have something similar. I asked if I could e-mail her a picture of what I was looking for or send me one, she said there was no way to do that. The only way I could see it is if I made the drive. I can say she did answer my question but there was no going above and beyond and a lack of customer service skills.
Very good experience. I love this store.
She stated "well we are told to check" she pulled out her scan gun and said" well it does say wild grass in black pot" So clearly she also thought I had just stuck a random tag in the grass. It wasn't even that spectacular to be more than $19.99. I will not shop here any more because I feel it was due to me being African American. If i had been white the 2nd instance prob would have not happened. Racists.
1 Week later I returned and found a decor item which was fake grass in a black pot. $19.99. the tag was simply sitting in the grass, nothing to attach to. This time another cashier said hmmmm and immediately I told her they did this to me last week.
Lots of great deals!
Homegoods is a US Department Store based in Lansing, Michigan. Homegoods is located at 415 Mall Ct, Lansing, MI 48912, USA.
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