They are affordable and fast! My gold necklace snapped in half. They fixed in within an hour for a great price. When I walked in I was greeted right away, both when I dropped off the necklace and when I picked it up. When I picked up my necklace, I was greeted by name. Very professional customer service and quality work. Definitely recommend!
I did speak with the manager, he did apologize for the employee I dealt with prior.
A wristlet bangle that was handed down to me broke on one of the sides. They said that it would cost $50 to repair the bracelet so I asked them not to do service on it because I cannot afford to pay $50 in my current financial situation. They repaired the bracelet anyways so I was stuck paying the $50. Over the phone they said the gem was damaged and that they would replace the turquoise piece. The replacement turquoise looked nothing like the original when I went to pick it up so I asked if they still had the "damaged" turquoise and the person working brought up the turquoise in perfect condition and said that it was actually lost.... I am very upset that a family heirloom has been severely mishandled and wish I would have never taken it in to get fixed in the first place. The repair looks fine but the hassle was in no way worth it. I would not recommend taking anything you value to this establishment.
I've been going to Jewelry Doctor for years and they always give me great service! I have used them for many jewelry needs including: Hard-to-find watch battery replacement, jewelry cleaning (very affordable), cheap jewelry repair (like a stone or pearl pops out of a $30 necklace for example), and ring sizing - I have even purchased estate jewelry as well as had pieces made. Gees, pretty much all of my jewelry needs I guess! My family also went there when they were looking to upgrade from their original wedding ring to something a bit more updated - they also loved it!
I guess ultimately I'm just sadden with this experience. The ring is my engagment ring and I dont care the cost of it (it's more about what the ring means to me) but to have a company show so little care or interested says enough to me. And hopefully this review will help prevent this type of experience for anyone in the future.
Yesterday I brought several 'fashion' watches for battery changes and one with a slow minute change. Anyway, I was offered a free cleaning for my rings (wedding). I browsed around and saw this very, very cool silver cuff bracelet. I asked to look at it and the price. To my delight I was negotiated a very significant price adjustment! These people are very pleasant, professional and flexible on prices. I like that they are local and independent. Check them out.....
BUT here's the kicker I took the ring to be tested because it is stamped 14K and believe or not its a 14K white gold ring so not only was my time wasted and i was treated rudely at the counter, I was also lied to about my ring and further more they showed no care or interested in seeing if I wanted it tested not that I'd waste any more time or money at this place of business.
" Don't shoot the messenger but after having the master jeweler look at your ring, it isn't worth our time because he doesn't believe its real gold." I was a bit deterred by the employees tone but left without further question due to how rude she was when she returned to inform me of my not real gold ring. I called back up to the store the following day to ask why they couldnt resize the ring, I was informed if it wasnt a precious metal it could damage the ring (which is totally understandable)... so thus far everything seems normal.
Will never go here again...went in to get my ring resized everything seemed good. Until the woman at the counter took it to the master jeweler (who has 30+years experience)the employee (Lauren? I believe was her name) who then told me and I quote
Jewelry Doctor is a US Jewelry Store based in Lansing, Michigan. Jewelry Doctor is located at 300 N Clippert St #1, Lansing, MI 48912, USA.
Please contact with Jewelry Doctor using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jewelry Doctor opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Lansing