Bathtub in RM 116 doesn't drain adequately. The "courtyard" around the pool, which is the breakfast eating area too, is unacceptably COLD. Steam rises from the pool water because the surrounding air is so cold. One woman ate breakfast in her winter coat and earmuffs. Others were wrapped in blankets. We've been doing a family after-Christmas pool party here for about 10 years. We're not sure we can continue if the area stays so cold. It's great that the pool is so warm but the cold air offsets it too much. One suggestion would be to install two-way doors into the area so they can be kept closed, rather than the inward opening doors which have to stay open for fire safety.
The front staff was amazing. The room was clean but very warm even though the temperature is set by the hotel and we were able to turn the vent on it didn't help. I was jumping out of bed and cut my foot open on a metal bed frame that was hanging out from under the wooden box. It really hurt and actually still hurts. They said they would do a point discount when the front desk clerk saw the bar sticking out from the bed and he was kind enough to bring me band aids . We we're in room 245. Mary at breakfast was wonderful and was super helpful. The eggs and. Sausage were awesome. The staff made this place incredible. Can you guys please invest in the syfi channel ???
Dirty, moldy and musty! Will not be staying here again. The management at this hotel was confrontational and did not seem to care that their hotel was filthy! After about 20 minutes of being inside I started to have some difficulty breathing. I checked out early and went to a different hotel! Rooms had bugs, food, and mold in them, many of the bathrooms backed up! Not a pleasant experience to say the least. Run away as fast as you can and don't look back! The best part about this hotel was checking out!
I wouldn't even give this hotel ONE star! When we checked in we had to wait because the staff was "Away". Dialed "0" like the sign said and the staff was rude stating "I will be there in a minute". Did not say Hello or Thank you! Should have been my first hint! Checked into our room and their was four strands of hair on the sink and 3 strands on the toilet seat. Gross! Happy that I brought my Clorox wipes with me! It was cold in the room so I turned the heat up like it said to do on the note on the wall and the heat ran all night and never seemed to warm past 68. The pool area was cool and dirty. The breakfast staff stared at us the entire time and seemed displeased that we were eating. She was very short with her comments and rude. The morning we were checking out, we tried to sleep in. At 9 am, I heard something and the next thing I know, the housekeeper opens the door. She shuts the door and yells "Sorry". I yelled back "You should knock and announce yourself!" I was not happy!!! I went to complain to the front desk. I asked for a Manager but no one was there on a Saturday apparently. The front desk clerk acted like she somewhat cared. She said that she would talk to the housekeeping manager. I will NEVER stay at this hotel again! Dirty room and horrible staff! Unbelievable!
Good location, nicely decorated rooms. The bed was firm but not hard. We bring our own pillows so can't comment on those provided. The lighting was good throughout. The only thing with the bathroom is the lack of counter space for toiletries. Especially since there's no water tank on the toilet, that's one less place to put things. The breakfast had good choices, but the best thing about it was Mary. She's a gem and taking care of the guests is her #1 priority. Check-in was speedy, but the young man working the front desk mumbled a lot and I had to ask him to repeat himself several times. Check-out was great. The young man that morning had a great attitude and was very friendly.We would stay here again.
Quality Inn University is a US Lodging based in Lansing, Michigan. Quality Inn University is located at 3121 E Grand River Ave, Lansing, MI 48912, USA.
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